Privacy Policy

Last updated: January 2024

Introduction

fetesartic ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel booking services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Request quotes for travel services
• Make bookings through our agency
• Subscribe to our newsletter
• Contact us via email or in person

The personal information we collect may include:

• Full name and title
• Email address
• Postal address
• Passport details (when required for bookings)
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Respond to your enquiries and provide customer support
• Send booking confirmations and travel documentation
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

Information Sharing

We may share your personal information with:

• Travel suppliers (airlines, hotels, tour operators) to fulfil your bookings
• Payment processors to handle transactions securely
• Insurance providers when travel insurance is purchased
• Government authorities when legally required

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven years in accordance with financial record-keeping requirements.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

fetesartic
47 Colmore Row
Birmingham, B3 2BS
United Kingdom

Email: [email protected]